Returns & Exchanges

We want you to be fully satisfied with your NUXE beauty experience; therefore, we accept returns of unopened and unused products within 30 days of purchase. For hygiene reasons, items that have been opened or tested cannot be returned unless they are faulty.

1

Initiate Your Request

Visit our online portal or contact customer service with your order number and the reason for your return.

2

Prepare Your Package

Place the unused items back into their original packaging, ensuring they are securely padded to prevent damage during transit.

3

Affix Shipping Label

Print the prepaid return shipping label provided via email and attach it clearly to the outside of your parcel.

4

Receive Your Refund

Once our laboratory team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing